Returns & Exchanges

At Kasutam, we prioritize the freshness and quality of our food products; however, if you receive a damaged or incorrect item, we are committed to making it right within 48 hours of delivery.

1

Contact Support

Email our customer care team within 48 hours of receiving your order with your order number and clear photos of the items in question.

2

Verification Process

Our quality assurance team will review your request and the provided images to ensure the claim meets our safety and hygiene standards.

3

Return Authorization

Once approved, we will provide you with a return authorization number and instructions on whether the physical item needs to be returned or disposed of safely.

4

Refund or Replacement

Choose between a full refund to your original payment method or a priority replacement shipment sent at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing